NOTICE OF PROCUREMENT PLAN FOR PROVISION OF SERVICENOW ITSM LICENSES AND IMPLEMENTATION
NOTICE OF PROCUREMENT PLAN
FOR PROVISION OF SERVICENOW ITSM LICENSES
Date: 22nd, May, 2019
Subject: PROVISION OF SERVICENOW ITSM LICENSES AND
Ref. No.: 089/2019/NSRP-PS
Nghi Son Refinery & Petrochemical Limited
Liability Company (NSRP) is planning for procurement of a package
for “PROVISION OF SERVICENOW ITSM
LICENSES AND IMPLEMENTATION” in order to select a suitable contractor for
provision of the ServiceNow ITSM licenses and implementation. The
tentative date of commencement of the provision of this goods & services
will be around within July, 2019.
plans to start the above-mentioned procurement process very soon. If your
company is interested in this procurement package, please respond to all
questions in the questionnaire attached in Part 1. Survey questionnaire and
send to the following address by 5.00 PM
(Hanoi time) 12 July 2019.
Attention : Ms. Nguyen Thi Hai Yen -
address : firstname.lastname@example.org;
Cc : email@example.com
Please fill in and complete questionnaire, state clearly “Provision of ServiceNow ITSM licenses and implementation” and send back to us to firstname.lastname@example.org and copying email@example.com.
For the avoidance of doubt, this notice does not
constitute any contractual offer, binding promise or guarantee of business by
NSRP. Neither shall your satisfaction of all the minimum requirements mentioned
above nor your response to this notice creates any promise or guarantee by NSRP
that you will be invited to participate in the above mentioned procurement
1. Please provide the
following information of your company.
2. Brief description of
your company's qualifications and experience in providing services
Please answer the
Part 1. Survey questionnaire
QUESTION 1: Do you have a clear intention in
provision of ServiceNow ITSM licenses and implementation?
SHAPE \* MERGEFORMAT
QUESTION 2: Can you provide business registration certificate of your company?
yes, please provide your company business registration certificate
QUESTION 3: Is your company licensor or authorized from licensor for supplying ServiceNow
ITSM licenses and implementation of the Solution?
yes, please provide the ServiceNow partnership acknowledgement.
QUESTION 4: Does your company have more than 3 years’ experience in implementation
of ServiceNow ITSM?
If yes, please provide at
least 2 full copy of similar executed contracts/ purchase orders.
OF SCOPE OF WORK
NSRP IT is seeking an ITIL compliant IT Service Management
solution. Our desire is to procure a full-suite solution to meet NSRP’s needs
for IT Service Management. This product should assist in advancing towards
greater organizational maturity in IT Service Management for NSRP through a
thoughtful implementation of ITIL best practices.
We are seeking a provider to provide the software license
and implementation service for an IT Service Management tool from ServiceNow™
ITSM platform in order to manage the support and delivery of IT services for
The following ITIL based high level processes have been
implemented in the ServiceNow™ ITSM platform:
§ Incident Management –
Manage service disruptions and restore normal operation quickly.
§ Problem Management –
Identify the underlying cause of recurring multiple incidents appearing
related, (recurring related incidents).
§ Change Management –
Minimize the impact of service maintenance.
§ Configuration Management –
Define and maintain a configuration management database (CMDB).
§ Asset Management –
Manage assets and inventory records.
§ Service Catalog Management –
Automate requests for goods and services.
§ Knowledge Management –
Gather, store and share knowledge within your organization.
§ Reports – Customized reporting.
§ Portal – Employee/Vendor Self
We provides the NSRP ITSM and ServiceNow™ services designed
§ Provide High Degrees of Availability –
Users will be able to use this service 24 hours a day, 7 days a week less any
scheduled maintenance windows.
§ Seamless Continuity – The
ITSM service allows for seamless recovery from service disruptions.
§ Drive Efficiency –
This service is delivered in a manner that requires fewer resources to meet the
operational demands of business users.
§ Drive Common Enterprise Processes – The
ITSM service is designed for all business departments / divisions to utilize a
common technology and process framework for complex and routine IT service
requests, management, operations and maintenance functions.
The Contractor will have responsibility to provide overall
project management for the following five (5) task areas, specifically:
of software license for ServiceNow™ ITSM platform
Development and Evolution of NSRP’s Enterprise ITSM Platform.
and Maintenance of NSRP’s Enterprise ITSM Platform.
Transfer and Educational Services.
Project Management and Execution Requirements
The ServiceNow licenses to be bought as following: