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Notice of procurement plan for primavera maintenance & support

Date: Oct 31st, 2018

Subject: Primavera Maintenance and Support

Ref. No.: 120/2018/NSRP-PS

Nghi Son Refinery & Petrochemical Limited Liability Company (NSRP) is planning for procurement of a package for “Primavera Maintenance & Support” in order to select a suitable contractor for provision of the Goods & Services for NSRP. The tentative date of commencement of the Goods and services will be in early December 2018.

NSRP plans to start the above mentioned procurement process very soon. If your company is interested in this procurement package, please respond to all questions in the questionnaire attached in Attachment 2 and send to the following address by 5.00 PM (Hanoi time) 05th  Nov 2018.

Attention           : Ms. Nguyen Thi Hai Yen – Procurement Section

Email address   :;

Cc                    :

Please put “Primavera Maintenance and Support”” in the subject of your cover email.

Should you have any question, please contact us at and copying for further information.

For the avoidance of doubt, this notice does not constitute any contractual offer, binding promise or guarantee of business by NSRP. Neither shall your satisfaction of all the minimum requirements mentioned above nor your response to this notice creates any promise or guarantee by NSRP that you will be invited to participate in the above mentioned procurement process.

  1. Please provide the following information of your company.



Tax Code:

Contact person:

Contact details:

  1. Brief description of your company’s qualifications and experience in providing services
  2. Questionnaire:

Please answer the questions below: 

Part 1. Survey questionnaire

QUESTION 1Do you have a clear intention to provide Primavera Maintenance & Support with detailed as attached file?

  1. Yes
  2. No


QUESTION 2: Do you have business licenses or permits or certificates by Manufacturer for providing such goods and service?

  1. Yes
  2. No

If yes, please provide the proved relevant documents.

QUESTION 3Have your organization got experience in providing such goods and services, equal or more than five (05) years?

  1. Yes
  2. No

If yes, please provide the proved relevant similar contracts

Scope of work for: Turnaround & Planning Software Maintenance & Support

  1. Purpose:

This document defines the Scope of Work of services for Software Maintenance & Support for Turnaround & Planning in Nghi Son Refinery and Petrochemical (NSRP)  

  1. Application:

To ensure Turnaround & Planning application is up and running on a daily basis, the Maintenance and support is vital for NSRP

3.Scope of work:

Scope of Maintenance support:

– Software Technical support through email, phone or fax

– Software License update (i.e. Software patches, software version upgrade) as when it releases will be delivered by email/download

– Response to program failures

– Correction of defects

– Instructions on how to install and use the program

– Analysis of impact when it needs to interface another system.

– H/W breakdown

– Database management & operation

– Server management & operation

– On site visit

– When changing the system process or logic

– New development

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